Refund Policy
Last Updated: September 11, 2026
At TRooThemes, we aim to provide a reliable experience whether you are generating a theme with AI or purchasing a ready-made theme.
Because TRooThemes provides digital products and AI-powered services that may be accessed, generated, downloaded, or used immediately after purchase, refunds are subject to the conditions outlined below.
This Refund Policy forms part of our Terms and Conditions.
1. Refunds for Ready-Made Themes
You may contact us to request a refund for a ready-made theme if:
- You were charged more than once for the same purchase.
- You completed the payment but were unable to access or download the purchased product.
- The product has a significant technical issue that prevents it from functioning as described, and our support team is unable to resolve the issue.
- You received a product different from the one you purchased.
Before requesting a refund for a technical issue, please contact us at support@troothemes.ai so our team has an opportunity to investigate and resolve the problem.
2. Refunds for AI-Powered Theme Generation
AI-powered features may involve generating themes, layouts, frontend code, components, or other output based on your prompts, Figma designs, screenshots, or other inputs.
Because AI-generated output is created specifically in response to your request and computing resources may be used immediately, completed AI generations are generally not refundable solely because the generated result does not match your personal preference or expectations.
However, you may contact us if:
- You were incorrectly charged.
- A payment was processed more than once.
- A paid generation or export failed because of a confirmed TRooThemes technical issue.
- You paid for a feature or service that was not made available to your account.
Where appropriate, we may provide a replacement generation, restore applicable credits, resolve the account issue, or issue a refund.
3. When Refunds May Not Be Available
Unless required by applicable law, refunds may not be provided in situations including:
- You changed your mind after purchasing or downloading a digital product.
- You no longer need the purchased theme or service.
- You purchased the wrong theme, license, or plan without a platform or billing error.
- You expected an AI-generated theme to look different based on personal preference.
- You provided an inaccurate, incomplete, or unsuitable prompt, screenshot, Figma design, or other input.
- A theme was modified after download and the modification caused the issue.
- The problem is caused by third-party software, plugins, hosting, browsers, frameworks, integrations, or services outside TRooThemes' control.
- You do not have the technical environment or software required to use the product.
- You did not review the product description, compatibility information, license terms, or plan details before purchasing.
- Your account or access was restricted because of a violation of our Terms and Conditions or License Policy.
Nothing in this policy limits any refund or consumer rights that cannot legally be excluded.
4. Subscription and Plan Payments
If TRooThemes offers recurring subscriptions, cancellation of a subscription will normally stop future renewals but will not automatically refund amounts already paid for the current billing period.
If you believe a subscription charge was made incorrectly, contact us at support@troothemes.ai.
Any applicable cancellation, renewal, credit, or usage conditions displayed when you purchase a plan also form part of this Refund Policy.
5. AI Credits and Usage
Where a TRooThemes plan includes AI generations, credits, exports, or other usage-based features:
- Used credits or completed generations are generally not refundable.
- Failed generations caused by a confirmed TRooThemes technical issue may be reviewed for credit restoration or another appropriate resolution.
- Unused credits are subject to the conditions of the applicable plan and are not automatically redeemable for cash.
6. Duplicate or Incorrect Charges
If you believe you were:
- Charged twice for the same purchase
- Charged an incorrect amount
- Charged after a valid cancellation
- Charged for a product or plan you did not purchase
Please contact support@troothemes.ai with your account email and relevant transaction details.
We will review the issue and take appropriate action where the charge is confirmed to be incorrect.
7. How to Request a Refund
To request a refund, email us at:
support@troothemes.ai
Please include:
- Your name
- Email address associated with your TRooThemes account
- Order or transaction details
- Product, theme, or plan purchased
- Reason for the refund request
- Screenshots or other information that may help us review the issue
Providing complete information will help us assess your request more efficiently.
8. Refund Review
Submitting a refund request does not automatically guarantee approval.
We may review:
- The product or plan purchased
- Account and transaction information
- Whether the product was downloaded or used
- AI generation or credit usage
- The nature of the reported issue
- Attempts made to resolve a technical problem
- Applicable license and plan conditions
- Applicable consumer protection requirements
We may contact you for additional information before making a decision.
9. Approved Refunds
If a refund is approved, it will generally be issued to the original payment method where possible.
The time required for the refund to appear in your account may vary depending on your payment provider, bank, or payment method.
TRooThemes does not control processing times after a refund has been submitted to the relevant payment provider.
10. Contact Us
If you have a question about a purchase, billing issue, AI generation, or refund request, contact:
TRooThemes
605, 6th Floor, B Square-I, BRTS Road,
near Neptune House Iscon, Ambli,
Ahmedabad, Gujarat 380058
India
Email: support@troothemes.ai